Assistant Front of House Manager - Soho House Amsterdam

About us ...

Soho House Amsterdam is part of a global community for creative people, offering a welcoming space to work, relax, and connect. Recently awarded a Michelin Key, our House is recognized for its exceptional comfort and design. Join our team and help deliver thoughtful, high-quality experiences for our members and guests.

The role…

At Soho House, the Assistant Front of House Manager supports the Front of House Manager and ensures optimal experience is had by all members, guests and staff that interact with the front office, member services and reception desk. You will be responsible for supervising front desk agents, mitigating guest and member risk by introducing solutions and processing payments.

As Assistant Front of House Manager at Soho House Amsterdam you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept. Demonstrating a professional approach towards our managers, employees and guests. You provide leadership to the team ensuring your team display a ‘can do’ attitude and ‘yes yes yes’ mentality in alignment with The Soho House Ethos whilst maximizing the efficiency of operations.

Main Duties:

• Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction.

  
  

• To effectively manage, lead and train the entire Hotel and Club Reception team in an inspirational manner.

  
  

• Partner with Front of House Manager to develop, create and refine efficiency in the member and guest check in process and welcome experience

  
  

• Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service

  
  

• Responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival

  
  

• Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards set forth by Soho House & Co.

  
  

• Communicate daily events, guest lists, VIP’s, room (hotel) occupancy and sales budget

  
  

• Deliver the highest standards of customer service and process, track and report all guests’ disputes and claims

  
  

Benefits :

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• All House Membership

  
  

• Salary above Horeca CAO

  
  

• Travel allowance > 7.5km

  
  

• In house experience after completion of first contract

  
  

• Staff discounts on F&B, rooms and Cowshed

  
  

• Partnership discounts (Go-Vital, One Fit, Swapfiets and many more)

  
  

• Introduce a star and you could be eligible to receive a €300 (gross) bonus

  
  

Required Skills/Qualifications:

• Minimum of 3+ years’ experience working and 1+ year of FO Supervisory experience

  
  

• Detail oriented, ability to multitask and work in a fast-paced environment

  
  

• Computer skills, Excel, MS Word, Opera preferred

  
  

• Customer services oriented and excellent verbal and written communication skills

  
  

• Bilingual language skills are a plus

  
  

• Hospitality Degree is preferred

  
  

• Flexible schedule, evenings, weekends as needed

  
  

The venue...

Located in the heart of Amsterdam, Soho House Amsterdam is a private members club with 79 bedrooms, a rooftop pool, a gym, a cinema and events spaces. On the ground floor is our Health Club and our Italian restaurant.

Who we are…

Soho House & Co is a collection of private members' clubs, restaurants and hotels, spread across Europe, the UK and America. With lots of exciting expansion plans to open new houses and restaurants, it’s an amazing time to be joining us. For those who wish to both further their career and have fun, we offer fantastic, rewarding global prospects.

Opportunities for all…

Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Benefits...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Soho Friends Membership and access to members’ digital content
• Career growth and personal development opportunities, with an opportunity to travel abroad with us
• Cookhouse and House Tonic training programmes to further develop our love and understanding of food and drinks
• Our team events, from fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
• Travel allowance
• Subsidised gym memberships and health insurance
• Partnerships with different suppliers in the city of Amsterdam
• Discounts at Soho House globally, as well as Soho Home and Cowshed

https://vimeo.com/user139633282/review/666008774/5821e80161