Front Desk Manager

Set next to the picturesque Vondelpark, in the heart of the city, the 396-room Amsterdam Marriott is celebrated for its proximity to significant landmarks such as the Rijksmuseum and Van Gogh Museum, exclusive shopping, vibrant nightlife and high-end restaurants. Opened in 1975 as the first Marriott in Europe, the hotel blends a prime location with contemporary interiors, offering an ideal address for exploring Amsterdam. The hotel also features 11 flexible meeting and event spaces with natural daylight, including our Grand Ballroom and studios.

Guests can enjoy premium dining at Midtown Grill, one of Amsterdam’s top steak restaurants, as well as Bar TWLV, our cosmopolitan bar offering globally inspired dishes, creative cocktails and a day-to-night atmosphere

What are your responsibilities?

In this role you are responsible for overseeing the Front Desk and Concierge operations. You'll work together with the Front Office Manager, the Guest Relations Manager and other managers and associates to successfully execute all front office operations, striving to continually improve guest and associate satisfaction and maximize the financial performance of the department.

• You utilize interpersonal and communication skills to lead, influence, and encourage others 

  
  

• You maintain guest services and front desk goals

  
  

• You manage projects and policies

  
  

• You ensure exceptional customer service

  
  

• You identify the developmental needs of others and coach, mentor and help other to improve their knowledge and skills

  
  

• You analyze information and evaluating results to choose the best solution and solve problems

  
  

What makes you the perfect fit?

• Bachelor diploma in Hospitality or equivalent work experience 

  
  

• 2-3 years of experience leading a Front Desk team

  
  

• Able to be visible in operation, provide recognition & promote positive public relations 

  
  

• Knowledge of the complete front office operation is essential 

  
  

• Excellent interpersonal and communication skills – written and verbal

  
  

• Driving and leading the achievement of different customer oriented KPI’s 

  
  

• Fluent business English and Dutch is a strong preference 

  
  

• Eligible to work in the Netherlands

  
  

What do you get in return?

• Special discounted rates for 10.000+ Marriott hotels worldwide for you, your family and friends;

  
  

• Monthly gross salary with a range from €2900 to €3300.

  
  

• Personal coaching & training to support you in your day-to-day job;

  
  

• Career possibilities within Marriott International;

  
  

• You can make use of our gym for free. To get a good work out before our after your shift.

  
  

• Travel allowance of € 0,23 cents per kilometer;

  
  

• 25 paid vacation days per year;

  
  

• Professional uniform provided by the hotel;

  
  

• Access to our Marriott Benefits at Work Platform;

  
  

• Discounts at top restaurants in Amsterdam through our partnership with Luxury Hotels of Amsterdam. 

  
  

• Possibility for an attractive referral bonus program

  
  

• A ‘Sprit to Serve’, get rewarded for bringing excellent service through positive reviews;

  
  

• A TakeCare program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year;

  
  

• A professional environment to work in;

  
  

• Many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings.

  
  

For more information about the Amsterdam Marriott Hotel please have a look on our website; www.amsterdammarriott.com.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Met zijn vele musea, rustige grachten en 17e-eeuwse architectuur charmeert Amsterdam elke bezoeker. Midden in deze prachtige stad vind je het Amsterdam Marriott Hotel.

Ons luxe hotel, gelegen tegenover de uitstekende restaurants, winkels en uitgaansgelegenheden van het Leidseplein, ligt op 5 minuten lopen van vele attracties, waaronder het Rijksmuseum en het Van Gogh Museum. Bezoek 's ochtends het Vondelpark voor een ontspannende wandeling of hardloopsessie of ga naar onze eigen 24-uurs healthclub voor een heerlijke workout.

Onze 396 ruime kamers hebben alles wat u nodig heeft voor zakenreizen of vakanties en luxe en informeel dineren kan je in onze twee restaurants waar je een hamburger en bier of de beste steak van Amsterdam kunt eten. Onze 12 vergaderzalen zijn uitgerust met de nieuwste technologie.